GENERAL PROCEDURES After meeting with you, and reviewing your current procedures and needs, we will tailor our procedures to fit your practice.  This is a general description of how workflow normally is handled.  Billing service will pick up or practice will mail superbills, new patient information, and EOB’s at designated intervals.  Billing service will register all patients and file all claims to the appropriate carrier via electronic and/or paper claims.  All insurance and patient payments will be sent directly to the practice and bank deposits made by  the practice.  Billing service will post payments from the EOB or check copy.  Follow-up on unpaid or denied claims will be done on a continual basis.  Monthly patient statements will be mailed from the billing service, but note only the practice address. Billing service telephone number will be listed on each patient statement for billing inquiries. Collection letters will note only the practice address, but may include the billing service company name if you desire.  Complete reports will be provided on a monthly basis showing charges, income, adjustments, refunds, and account receivables. We will discuss reports, goals, and problem accounts.  On-line account access is also available. Documents will be returned, stored, or destroyed as you desire.  Back-up tapes and financial data will be fire safe stored in an environment also protected by a security/fire alarm system.